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FREQUENTLY ASKED QUESTIONS

Nihal Fashions & Your Account

Nihal Fashions is an online shopping site, which provides you with traditional Indian wears. Lots of quality fashion wears are available at Nihal Fashions. Wearing these conventional yet trendy looking designer collections is sure to give your appearance a new mark.
We at Nihal Fashions believe that traditional is never out of fashion. We have an amazing collection of traditional Indian items to be dressed in. Our products are Men’s Sherwani, Men’s Kurta Pajama, Dhoti Kurta, Lehenga Choli, Designer Sarees, Salwar Suits, Kurta Pajama & Sherwani for boys and Men’s Indo-Western Suits.
No, we do not have any retail outlets and we sell online only.
No, you can proceed to checkout without having an account. But that will not save your user information. Subsequently, you will not be able to review the status of your order, re-use your saved sizes or view previous orders on a later date. We recommend you to create an account.
It is simple. Just click on the ‘Sign in/Sign up’ link at the top left side on the homepage and fill in the ‘Create an account’ form with the required details. Once you create the account an auto generated confirmation mail will be send to your email address.
If you have forgotten your password, go to ‘Sign In/Sign Up’ page, then click on 'FORGOT PASSWORD' link. You would then be asked for your email id. Once we receive it, the new password would be send to you on the same email.
To update your profile you must sign in to your account. Once you sign in, you must click the link 'My Account'. You will be directed to your profile page and click any of the links available to update the corresponding details on your profile.
You may contact us via email. Our email id is : sales@nihalfashions.com.
Other than email, you can contact us at +91-9650968060. Call timing is 10:30 AM to 6:30 PM IST, Monday to Friday.

Wish List

Wish list is the list of products you wish to buy or get in the near future. You can add products to your wish list and send out the list to selected people from the website. At any point of time you can add the product to your shopping cart as well as delete it from the wish list.

Shopping Cart

Yes, if you do not want to spend more time by visiting each product page, you can use our ‘VIEW FULL CATALOG’ menu. Its located at the left navigation on the homepage. Once you click on it, the list of categories will appear in a new window. You may ‘BUY’ these products, by clicking on the product picture.
Click on any particular item and a new page with the description of the product will appear. You will find ‘Add to cart’ option at the bottom right navigation. Click on it and the product will be added to your shopping cart.
On the homepage, you will find the ‘View Cart’ link at the left corner. Once you click on it, you can see the products, which are added to your cart. On the left side of each product, there is a ‘delete’ option, which would delete the product from your cart.
After you add a product into the cart, you can view a box for manually submitting the quantity. Fill in the quantity box by a specific value. After you put the value in the box, the page will refresh and the new quantity will automatically get added to your cart.
Yes, you can. To shop products in your favourite color, select the required color from the colors displayed in the Shop By Color section. The page refreshes to display all products in the selected color available in the store.
To proceed from the Shopping Cart and ordering your product, click 'Checkout' button in the cart. Then login with your account or create a new account, in case you dont have one. Once you login, you would be directed to the checkout page, where you would be required to fill in the Shipping address and select Payment option. After selecting the payment option, click on "Confirm Order" button. You would then be taken to the payment gateway page. Upon the completion of payment, you will receive an 'Order Confirmation' email.

If you are on any other page and want to checkout your products, the 'Checkout' link is available on the top right corner of the page.
At the extreme top right navigation on the homepage, you will find a dropdown menu for currency conversion. Select the currency from there in which you want your bill estimate to appear. The default currency is US Dollars.

Payment

To create an account in Paypal, visit the website at https://www.paypal.com. Click on the Sign Up link and fill in the required details to create your account.
You can pay us by three ways.

- Through our website, online. On the Checkout page, you will find ‘CCAvenue’ and ‘Paypal’ payment options. Customers having Indian Bank A/c’s may choose ‘CCAvenue’ option. International customers may choose ‘Paypal’ option.

- By directly depositing the order amount into our Indian Bank A/c.

- Western Union Money Transfer
You can use credit card through selected payment gateways such as CC Avenue and PayPal. We do not accept credit cards directly.
Yes, you may directly make the payment via paypal. Just logon to your paypal account and click on the ‘Send Payment’ link. Fill in our email id : sales@nihalfashions.com on this page, along with the order amount and proceed further.
No, we don’t offer discounts on the products now. But if you are eligible for a discount, then a discount coupon code will be mailed to you. You can use this code when you checkout your products.
You may directly transfer the order amount into our Bank A/c, using the below details :
A/c Name : Nihal Fashions
Bank Name : IDBI Bank
Branch : Thakur Village, Kandivali East, Mumbai
Bank A/c No : 110102000012360
IFSC Code: IBKL0000897
SWIFT Code : IBKLINBB126

Shipping

We ship across all countries, like India, USA, UK, Singapore, Malaysia, Indonesia, Australia, Canada, UAE, Africa, etc.
Shipping anywhere in India is entirely free. For shipping to other countries, charges vary from US $10 to US $20 per product, depending on the product. International Shipping charges are same accross all countries and does not change according to country.
We do not have any dedicated parcel service carrier. We ship via standard shipping companies like Fedex, UPS, Bombino etc.
Normally, it takes 21 days to prepare the products and thereafter 4-5 days to reach you (anywhere worldwide).
To change your shipping address, you must first sign in to your account. Then click My Account link. You will be directed to your profile page and click the link View or change entries in my address book under the section My Account. When the My Personal Address Book page opens, click the Modify button and change your shipping address.

Orders

To track the status of your order, logon to Nihal Fashions. After that, go to ‘My Account’. Under the ‘My Orders’ section, you will see the link ‘View the orders I have made’. Clicking on it will enable you to see the status of your orders.
The Pending status of an order means that your order details are in the verification process. It would be updated to Processing status, as soon as the verification is completed
If your order is in the Pending status, it means that your order and details are in the verification process.
If your order is in the Processing status, it means that your order is verified, approved and is in the processing state.
If your order is in the Dispatched status, it means that your order has been send to shipping company.
If your order is in the Delivered status, it means that your order has been received at your shipping address.
If your order is in the Partially Dispatched status, it means that some products from your order has been send to shipping company, and the others would be send at a later date.
When your order is dispatched, an email will be sent to your email address with the details of the courier company and shipment tracking no.

Cancellation and Returns

Yes, you can cancel your order, but only within 24 hours from the time the order is made. But the final decision would be made by Nihal Fashions only.
If the size difference is more than 3 inches then you would either be send a new product or refunded fully. But if the difference is upto 3 inches, then no refund claims can be made. The reason is, Indian apparels are mostly made from hand and making it inch to inch same is not possible.
The products once sold will not be taken back or exchanged unless :
a. The product we delivered is wrong.
b. Product has any manufacturing defect.
While returning the product you must return it in the same packing material which was used for shipping and it must be in the same condition as it was when you received it. If not, exchange or refund will not be done. Once we receive the products back, we would check the same and refund the full amount.
If you were shipped the wrong items and not what you ordered, you will be refunded the total money paid for the items.

Sizing

If you like a product, then click on it. A new window with information on the product will open. You can view Standard Size and Custom Size information on that page.
If you want to change the custom size of your order, you must do it within 24 hours of ordering. For this you must mail us at : sales@nihalfashions.com , with the correct size required and what you had ordered. If the change is mailed after 24 hours of ordering, your request may not be considered as the processing will have started.
'Standard Size' means available regular sizing. At Nihal Fashions, standard sizing is available for Men’s Sherwani, Men’s Kurta Pajama, Salwar Suit and Kid’s Wear. After you click on any of these products, a new window will appear with information on that product. Under the ‘Available Options’ heading, you will find a number of dropdown boxes. The last dropdown box will have the sub-heading ‘Submit Standard Size’. Right below the box, you can find a clickable link ‘Click here to view standard size chart’. Clicking on the link will give you complete information on the available sizes & details of each size, of the product. Choose the size that will suit you and select it from the dropdown box.

The measurements mentioned in the Standard Size chart, are the final garment measurements.
As sizes vary from person to person, 'Custom Size' gives you the opportunity to let us know what size best fits your measurements. After you click on a product, a new page containing the details about the product will open. Scroll down the mouse until you find a dropdown box with the text ‘Custom Size’. Just below the box, you will find a link ‘Click here to submit (product name) size’. Once you click on that link, a pop-up box will open. The box will have blank fields where you have to submit your desired measurements manually. The pop-up also has a sketch and a tooltip '?', you may rollover the mouse over this toolip '?', for help. Please follow the instructions and fill in all the blank fields. Then click on "Save Size", this will save the size in your account and the order. You may then click on "Add to Cart", to proceed to checkout. Also, please keep in mind that the instructions differ from product to product.
Mojdi (Footwear) is available only for Men’s Sherwani, Men’s Kurta Pajama, Sherwani & Kurta Pajama for boys and Men’s Indo-Western Suits. On the product description page, you can find a dropdown box with heading ‘Mojdi Options’ and a text ‘Mojdi Measure’. Here we accept your 'feet size' and add appropriate loosening (approx. 1-2 inches) accordingly, to give you a perfect fit. You can select your suitable Feet Measurement from the dropdown menu.

Please note : We accept only ‘Feet Measurement’ and not the ‘Final Mojdi Measurement’.
Safa (Turban) is available only for Men’s Sherwani, Men’s Kurta Pajama and Sherwani and Kurta Pajama for boys and Men’s Indo-Western Suits. On the product description page, you can find a dropdown box with heading ‘Safa Options’ and a text ‘Safa Measure’. You can select your suitable safa measurement from the dropdown menu.
Yes, just rollover the mouse on the texts ‘Mojdi Measure’ and ‘Safa Measure’ and you will find sketches for mojdi and safa measurements.

Sarees

Yes, you can get the fall and edging done for the ordered saree. Its complimentary.
No, the accessories are only for the photography purpose.

Security

If your session expires during the transaction, you must start it again if money has not been transferred. You will receive an email if money has been received.
Yes, all your details are safe with us. We do not share your details or use it for any other purposes other than the business transaction.