1. Once we receive the final measurements and payment, orders are dispatched within 21 days. Thereafter it takes 4-5 days more to reach you. Due to intricate work, some products may take longer to deliver.
2. The aforementioned shipping durations are approximate and we request the customer to contact us for exact timings. The shipping company may even leave the parcel at front door. We are not liable in such cases and there would be no refunds for such claims. We are not liable for any delays by the courier company and will not be able t to refund, return, exchange or replace items for such delays.
3. We endeavor to utilize standard shipping services like DHL at lowest possible charges. Shipping is free for deliveries within India. International deliveries will be charged USD 10 per product and Shipping is free for orders above USD 199.
4. The courier company will make two delivery attempts failing which it will take applicable action. The shipping company may also send the parcel back to us (In India) or shipper's local office, hence "customer needs to pay us/shipping company", if they need the parcel re-shipped. The reason for such payment is, the shipment has to go through whole process again and it attracts charges for the new shipment. No cancellation of order or refund claims would be entertained in such cases. It may also charge a penalty for incorrect shipping address given by customer. All such charges will have to be borne by the customer. No refunds/returns would be issued in such cases.
5 An email with shipment details is sent out to the customer once the item is handed over to the courier company. Using these, the customer may track the shipment through the courier company's website.
6.Applicable duties and taxes, and service charges if charged, will have to be borne by the customer. International customers are supposed to pay for any import / custom duties or any other taxes applicable in their respective countries.